Refund policy

Last updated: October 27, 2026

Texas Shirt Works, a brand of Advisors Group International Inc.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@txshirtworks.com, call or text us at (936) 297-6400, or use the contact form at https://txshirtworks.com/custom/.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping and fees

Unless your item is defective, damaged or wrong, you pay the cost of shipping your return to us. We do not charge a restocking fee.

You can always contact us for any return question at support@txshirtworks.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Print-on-demand items

Some non-apparel items, such as mugs, phone cases and similar goods, may be printed on demand by one of our fulfillment partners. A print-on-demand item can be returned if it is defective. Returning a print-on-demand item for any other reason requires a return authorization from us before you send it back. To request one, contact us at support@txshirtworks.com within the 30-day return window. Print-on-demand items sent back without a return authorization will not be accepted.

Exceptions / non-returnable items

Custom and personalized items, including custom-print orders made to your design, names, numbers or other specifications, and special orders, can only be returned if they are defective. If you think a custom item is defective, call, text or email us and we'll work with you to resolve it. Custom and personalized items can't be sent back as a standard return.

Please get in touch if you have questions or concerns about your specific item.

Sale items and gift cards are not excluded from this policy. We don't currently run sales or offer a gift card purchase link.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. This does not apply to custom or personalized items made to your specifications. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. Refunds are subject to our inspection of the returned item to confirm it is in resalable condition. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at support@txshirtworks.com.